Returns and replacements
If something is not right, tell us within seven days of it arriving and we will replace it or take it back.
Seven days
Counted from the day the order reaches you, not the day you placed it.
What we can take back
Anything unused and in the condition it arrived in, with its packaging. Food, treats and grooming products cannot come back once they have been opened — that is a hygiene rule rather than ours, and it applies to every pet shop.
If something arrived damaged or is not what you ordered, none of that applies. Send us a photo and we will sort it out.
How to start one
Message us with your order number and what went wrong. We will arrange collection or ask you to bring it to the shop in Johar Town, whichever is easier for you.
Get in touchNothing is charged upfront. Because every order is cash on delivery, a return means we collect the item — there is no refund to wait for on a card.